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Macau Management Association

Reference: E010
Date: 26th February 2011
Nature: Training Seminar
Topic:

利用「品質機能展開」方法改善和創新服務

Course/Event: NA
Attendees: Members of Macau Managment Association
Place: Macau Management Association
Country: Macau

 

Photo 1: Lucius Lai of Macau Management Association thanked Catherine for her teaching

 

Photo 2: Attendees doing a group exercise on understanding customers' requirements for milk/butter toast 

The attendees were managers and executives working at some large enterprises of the major industries of Macau, including entertainment, hotel, retail and banking. With the primary aim of introducing QFD and informing the attendees that QFD is applicable to service industries, the workshop was successful and received much positive response. Many of the attendees claimed that QFD would be useful for the highly service-oriented industries of Macau.


 

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