Hong Kong Quality Function Deployment Association

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ISQFD 2018 HONG KONG

About Us

Our Presidents

ISO 16355

QFD Workshops

QFD Seminars

QFD Talks - Enterprises

QFD Talks - Institutions & Professional Bodies

Guest Speaking at Enterprise Events

Visits of & Meeting with QM & QFD People

Networking Activities

Published Articles in Industrial Magazines

Hong Kong QFD Symposia

Asia QFD and Innovation Symposia

International QFD Symposia

Recipients of Akao Prize

Important Milestones of QFD (1966 - 2000)

Important Milestones of QFD (2001 - present)

QFD Club

Sad News of Prof. Yoji Akao's Passing

Contact Us



 

 

Founder President

Hong Kong Quality Function Deployment Association

Catherine Y. P. Chan  Ph.D.

Certified QFD Black Belt®

Secretary General of Asia QFD Association

Member of International Council of QFD

 

Academic Qualifications

PhD in Quality Management (Hong Kong Polytechnic University, Hong Kong)
MSc in Quality Management (Hong Kong Polytechnic University, Hong Kong)
Master of Business Administration (University of Strathclyde, United Kingdom)
BA (Hons) Clothing (Manchester Metropolitan University, United Kingdom)

QFD Qualifications

Certified QFD Black Belt®
Certified QFD Green Belt®
Full Expert Choice Green Belt™

QFD Awards

2010 Best Doctoral Thesis Application of QFD Award
2007 Winner of Akao Scholarship

Keynote & Invited Speeches

Chan, C. Y. P. (2017). QFD: 滿足激勵需要和績效需要改善員工奬金計劃. The 2nd Asia QFD and Innovation Symposium, 26th - 27th September, Hangzhou, China.

Chan, C. Y. P. (2016). QFD: From Japan to global. Hong Kong QFD Symposium 2016, 17th December, Hong Kong.

Chan, C. Y. P. (2016). Practicing QFD for TQM Implementation. The 1st Asia QFD and Innovation Symposium, 27th - 28th September, Hangzhou, China.

陳燕屏 (2016)。QFD內藏的遠古農耕智慧,第一屆全球華人品質峰會,7月8日,香港

Akao, Y., & Chan, C. Y. P. (2015). Introducing QFD to Taiwan. ANQ Congress 2015, 23rd - 25th September, Taipei, Taiwan.

Chan, C. Y. P. (2015). Quality function deployment: Voice of internal customer for effecting change. National Quality Summit 2015, 13th - 14th May, Shah Alam, Malaysia.

陳燕屏 (2012)。認識顧客需要:企業存續之匙 ,第一屆華人品質論壇,5月25日,台北,台灣

Chan, C. Y. P. (2012). TQM & QFD. Hong Kong QFD Symposium 2012, 14th January, Hong Kong.

Chan, C. Y. P. (2011). Introduction of QFD. V Business Meeting for Excellence, Club Excelencia en Gestion, 28th September, Barcelona, Spain.

Journal Papers

Tse, F. T. F., & Chan, C. Y. P. (2016). New Approach for fashion design: Case study of employing user-oriented method to design mother-to-be party dress. Research Journal of Textile and Apparel, 20(1), 53-60.

Chan, C. Y. P., Taylor, G., & Ip, W. C. (2009). Applying QFD to develop a training course for clothing merchandisers. The TQM Journal, 21(1), 34-45.

Chan, C. Y. P., Chan, S. F., Chan, K., & Ip, W. C. (2006). Business planning for the vocational education and training in Hong Kong. Quality Assurance in Education, 14(3), 268-276.

Chan, K., Chan, S. F., & Chan, C. (2002). Applying QFD in the clothing manufacturing sector: A case study on improving a distance-learning program in Hong Kong. Managerial Auditing Journal, 17(1/2), 86-91.

*Exclusively reviewed by: (2002) Designs on better distance learning. Training Strategies for Tomorrow, 16(6), 6-8. 

Conference Papers

Chan, C. Y. P., & Palmira López-Fresno (2017). QFD: Fundamentality for innovation. ICICKM 2017, 7th - 8th December, Hong Kong.

陳燕屏 (2017)。QFD助香港製造商從根本建立產品品質及品牌第二屆全球華人品質峰會,,11月16日,台北,台灣

Chan, C. Y. P. (2017). QFD: Meeting motivation needs and performance needs to reformulate incentive scheme. The 23rd International Symposium on Quality Function Deployment, 7th - 8th September, Tokyo, Japan.

Chan, C. Y. P., & Mazur, G. H. (2017). ISO 16355: Modern QFD generated from 50 years of practice. The 21st International Conference on ISO9000 & TQM, 14th - 16th April, Zunhai, China.

*Keynote Paper

Chan, C. Y. P. (2016). QFD for achieving business and attaining sustainability. 2016 International Symposium of Quality Management, 19th November, Tainan, Taiwan.

Chan, C. Y. P., & Taylor, G. (2016). TQM implementation in China via practicing QFD. The 22nd International Symposium on Quality Function Deployment, 9th - 10th September, Boise, USA.

Chan, C. Y. P., & Taylor, G. (2015). QFD: Listening to the voice and meeting the needs of employees for improving productivity. The 21st International Symposium on Quality Function Deployment, 25th - 26th September, Hangzhou, China.

*Winner of ISQFD-2015 Excellent Paper Award

Tse, F. T. F., & Chan, C. Y. P. (2014). New appraoch for fashion design: Case study of employing user-oriented method to design mother-to-be party dress. The 5th Cross-Straits Conference on Textiles, 17th - 19th December, Hong Kong, China.

Chan, C. Y. P., & Taylor, G. (2014). A QFD project on using the deployment concept to design a maternity cocktail dress. The 20th International Symposium on Quality Function Deployment, 4th - 5th September, Istanbul, Turkey.

Chan, C. Y. P., & Taylor, G. (2014). Review of QFD applications in manufacturing and service sectors. The 18th International Conference on ISO9000 & TQM, 21st - 23rd April, Kuching, Sarawak, East Malaysia.

Chan, C. Y. P., López-Fresno, P., & Akao, Y. (2013). QFD from Japan to global. The 19th International Symposium on Quality Function Deployment, 6th - 7th September, Santa Fe, New Mexico, U.S.A.

Chan, C. Y. P., & Taylor, G. (2013). Starting QFD for clothing manufacturers in Hong Kong. The 19th International Symposium on Quality Function Deployment, 6th - 7th September, Santa Fe, New Mexico, U.S.A.

Chan, C. Y. P., Akao, Y., & Mazur, G. H. (2012). Establishment of Hong Kong QFD Association. The 18th International Symposium on Quality Function Deployment, 20th - 21st September, Tokyo, Japan.

Chan, C. Y. P. (2012). QFD for TQM implementation. 10th ANQ Congress, 31st July - 3rd August, Hong Kong, China.

Chan, C. Y. P. (2011). A review of major areas of application of quality function deployment (QFD). 2011 International Symposium of Quality Management, 5th November, Changhua, Taiwan.

Chan, C. Y. P., & Akao, Y. (2011). Historical development and the basis of QFD. The 17th International Symposium on Quality Function Deployment, 21st - 23rd September, Stuttgart, Germany.

Chan, C. Y. P., & Mazur, G. H. (2011). A case study on using QFD-based curriculum development model for industrial training. The 17th International Symposium on Quality Function Deployment, 21st - 23rd September, Stuttgart, Germany. 

Chan, C. Y. P., & Taylor, G. (2011). Review of QFD applications for education. The 15th International Conference on ISO9000 & TQM, 26th - 28th July, Selangor, Malaysia.

Chan, C. Y. P., & Mazur, G. H. (2010). QFD-based curriculum development model for industrial training. The 16th International Symposium on Quality Function Deployment, 24th - 25th September, Portland, Oregon, U.S.A.

*Best Doctoral Thesis Application of QFD Award

Chan, C. Y. P. (2010). An application on developing an industrial training course for clothing merchandisers to provide product development services. The 14th International Conference on ISO9000 & TQM, 5th - 7th April, Scranton, Pennsylvania, U.S.A.

Chan, C. Y. P. (2009). Applying QFD to develop an industrial training course for clothing merchandisers to perform order follow-up. The 15th International Symposium on Quality Function Deployment, 22nd - 23rd October, Monterrey, Mexico.

Chan, C. Y. P., Taylor, G., & Ip, W. C. (2008). Industrial knowledge for clothing merchandisers performing vendor sourcing. The 86th Textile Institute World Conference, 19th - 21st November, Hong Kong, China.

Chan, C. Y. P., Taylor, G., & Ip, W. C. (2008). QFD: Design training course for clothing merchandisers in Hong Kong. The 14th International Symposium on Quality Function Deployment, 25th - 26th September, Beijing, China.

Chan, C. Y. P., Taylor, G., & Ip, W. C. (2008). QFD-based curriculum development model for industrial training. The 13th International Conference on ISO9000 & TQM, 24th - 26th March, Subang, Malaysia.

*Winner of the Best Paper Award under the sub-theme of "5-S, Lean Management, QFD, and QC Tools"

Chan, C. Y. P., Taylor, G., & Ip, W. C. (2007). Application of QFD to curriculum planning of vocational education. The 13th International Symposium on Quality Function Deployment, 7th - 8th September, Williamsburg, Virginia, U.S.A.

 *Winner of Akao Scholarship 2007

Chan, C. Y. P., Chan, K. & Ip, W. C. (2007). Applying QFD to design vocational training course for clothing merchandisers. The 12th International Conference on ISO9000 & TQM, 9th - 11th April, Taichung, Taiwan.

*Winner of the Best Paper Award under the sub-theme of "5-S, Lean Management, QFD, and QC Tools"

Chan, C. Y. P., Chan, K., & Ip, W. C. (2006). QFD-based curriculum planning for vocational education. The 18th Symposium on Quality Function Deployment, 2nd December, Austin, Texas, U.S.A.

Chan, C. Y. P., Chan, S. F., Chan, K., & Ip, W. C. (2006). Affinity diagram: To process customer voices to design vocational education courses for clothing merchandisers. The 11th International Conference on ISO9000 & TQM, 10th - 12th April, Hong Kong, China.

Chan, C. Y. P., Chan, K., Chan, S. F., & Ip, W. C. (2005). The applicability of QFD for designing vocational courses to the clothing industry in Hong Kong. The 17th Symposium on Quality Function Deployment, 17th september, Portland, Oregon, U.S.A.

Chan, C. Y. P., Chan, K., & Chan, S. F. (2005). An exploratory study on practicing customer orientation in vocational education and training course design for clothing industry in Hong Kong. The 10th International Conference on ISO9000 & TQM, 28th - 30th March, Shanghai, China.

Chan, C. Y. P., Chan, K., & Chan, S. F. (2004). A holistic methodology for collecting customers' voice for vocational education and training programs of the clothing industry. The 9th International Conference on ISO9000 & TQM, 5th - 7th April, Bangkok, Thailand.

Chan, K., Chan, S. F., & Chan, C. Y. P. (2004). Adopting QFD approach for content design of a vocational distance-learning program for junior clothing merchandisers in HK. The 9th International Conference on ISO9000 & TQM, 5th - 7th April, Bangkok, Thailand.

Chan, K., Chan, S. F., & Chan, C. (2001). QFD within the clothing manufacturing sector - A case study on improving a distance-learning program in Hong Kong. The 6th International Conference on ISO9000 & TQM, 17th - 19th April, Scotland, United Kingdom.

Other Publications

顧客需要為先:品質機能展開(QFD)在服裝產品開發的應用"衣"雙月刊,2011年 3 月,第136 期,香港服裝業總工會

品質機能展開(QFD):助企業改善和創新服務,管理人,2011 年 3 月,第一季,51-53 頁,澳門管理專業協會。

品質機能展開:實用的服裝產品開發方法,紡織與製衣2011 年 2 月,第 1 期,32-33 頁,香港生產力促進局

精心設計QFD培訓課程中國質量報2008年 10 月8日,第 5版

Una aplicaciόn de QFD (Despliegue de la Funciόn Calidad)calidad, diciembre 2007 – enero 200826-28 (in Spanish).

 

 

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