This is the first time Prof. Akao conducted QFD Workshop in Hong Kong. Although Prof. Akao has come to Hong Kong many times, it was the first time he taught a public QFD course here.
Although the target trainees were clothing and apparel practitoners, people from some other industries came to join the workshop. QFD so as to assist them on doing product development. learnt QFD via group exercise. Each group chose a product to work on, and, by the end of the workshop, the groups shared by presented their work. Prof. Akao taught how to do deployment and Catherine facilitated them on exercising the technique.
The participants found the workshop interesting and useful. They agreed that QFD does have its points. The systematic approach which QFD suggests is fundamental and important to understanding the customers' needs and developing products and services.