Hong Kong Quality Function Deployment Association


About Us

Our Presidents

ISO 16355

Akao QFD Workshops

Akao QFD Seminars

QFD Seminars

QFD Talks - Enterprises

QFD Talks - Institutions & Professional Bodies

Guest Speaking at Enterprise Events

Visits of & Meeting with QM & QFD People

Networking Activities

Published Articles in Industrial Magazines

Hong Kong QFD Symposia

Asia QFD and Innovation Symposia

International QFD Symposia

Recipients of Akao Prize

Important Milestones of QFD (1966 - 2000)

Important Milestones of QFD (2001 - present)

QFD Club

Sad News of Prof. Yoji Akao's Passing

Contact Us


Mr. Richard E. Zultner



Keynote Speeches & Papers



Journal Papers



Conference Papers

Zultner, R. E. (1999). Defining customer needs for brand new products: QFD for unprecedented software. Transactions from The 11th Symposium on Quality Function Deployment, Novi, Michigan, USA, 12th - 18th June, 360-370.




Powered by ABCHK.com